mySupport is an all-in-one next-generation customer service platform combining conversational AI, IPBX telephony, official Meta WhatsApp Business integration, and multilingual voice recognition in local and international languages.

Which local languages are supported for voice?

mySupport integrates state-of-the-art voice recognition and synthesis supporting French, Bambara (Bamanankan), Fulfulde (Peulh), and Soninke, enabling your customers to naturally interact via voice messages and phone calls.

How does mySupport integrate with WhatsApp Business?

The integration is 100% native using Meta's official Cloud API. Your customers can message or send voice notes, and mySupport's AI automatically answers in real-time or routes to live agents.

Can I test mySupport before subscribing?

Yes, we offer a 7-day free trial without requiring a credit card, allowing you to connect channels, embed widgets, and experience the power of AI.

Are my customer data and conversations secure?

Absolutely. mySupport uses an isolated multi-tenant architecture, end-to-end encryption in transit and at rest, and strictly follows enterprise data privacy standards.

Next generation customer support

Customer Service
Intelligent
& Multilingual

Transform your customer relationships with AI. Voice support in French, Bambara, Fulfulde and Soninke. Available 24/7.

Free 7-day trial Watch the demo

Secure data

5 min setup

24/7 Support

Assistant mySupport

Online • Responds instantly

🇫🇷 Français 🇲🇱 Bambara Peulh

👋 Hello! I'm your intelligent assistant. How can I help you?

I'd like to check my balance

✅ Your current balance is 125,000 FCFA.

Last updated: 2 minutes ago

Can I help you with anything else?

📊 History 💳 Payment 👤 Agent

FEATURES

Everything you need

A complete suite of tools to revolutionize your customer service

Multilingual Voice Support

Natural interaction in French, Bambara, Fulfulde and Soninke. Voice recognition optimized for West Africa.

🇫🇷 Français 🇲🇱 Bambara Peulh Soninké

WhatsApp Business

Native WhatsApp integration. Manage your conversations from a single interface with audio and text support.

Official API

Conversational AI

Intelligent chatbot that understands context, learns from your data, and automatically answers questions.

80% auto-resolution

Predictive Analytics

Anticipate crises and identify trends through real-time analysis of your conversations.

Smart alerts

CX Index™

Our exclusive customer satisfaction index. Measure and continuously improve the experience.

Real-time score

Enterprise Security

Multi-tenant architecture with complete isolation. End-to-end encryption and GDPR compliance.

ISO 27001

HOW IT WORKS

Get started in 3 steps

Simple, fast and efficient

Create your account

Free registration in 2 minutes. No credit card required.

Configure the widget

Customize colors and languages. Copy the code to your site.

Receive requests

AI responds automatically. Your agents take over when needed.

Nos Tarifs

Des plans simples et transparents

Choisissez le forfait qui s'adapte le mieux aux besoins de votre entreprise.

Individuel

15 000 FCFA/mois

Sans engagement • 7j d'essai offerts

Idéal pour les indépendants, vendeurs sociaux et boutiques WhatsApp.

Widget Chat Web
Intégration WhatsApp Business
Catalogue E-Commerce & Commandes
Encaissement Mobile Money & CB
1 Agent inclus

Commencer

Basique

35 000 FCFA/mois

Sans engagement • 7j d'essai offerts

Pour les petites structures souhaitant automatiser leur support client.

Widget Chat Web
Base de connaissances FAQ
Automatisations de base
Jusqu'à 3 agents inclus

Choisir Basique

Populaire

Pro

85 000 FCFA/mois

Sans engagement • 7j d'essai offerts

Pour les PME structurant leur support, téléphonie et ventes.

Tout le plan Basique + Individuel
Téléphonie IPBX d'entreprise
Plannings & Absences
Gamification & Trophées
Intégration E-Commerce
API & Webhooks
10 agents inclus

Choisir Pro

Entreprise

230 000 FCFA/mois

Sans engagement • 7j d'essai offerts

Pour un contrôle de qualité complet, supervision et IA avancée.

Tout le plan Pro
Assurance Qualité (QA Grilles)
Supervision Live Monitor
CSAT & NPS (CX Index)
Demandes de Banque & SLA
Réclamations Citoyennes
Agents illimités

Choisir Entreprise

Institutionnel & Banques

Sur devis uniquement

Pour administrations publiques, ministères, banques d'État et assurances exigeant un haut niveau de souveraineté et sécurité.

Hébergement dédié souverain
Conformité réglementaire
Sécurité physique & données
Support dédié 24/7

Demander un Devis Sur Mesure

Add-On Téléphonie IA

Agent Vocale IA Multilingue

Ajoutez la puissance de l'IA vocale en langues locales (Bambara, Peulh, Soninké, Français) à n'importe quel forfait SaaS.

+50 000 FCFA/mois + minutes réelles

IA Comprend & Parle en langues
Numéro dédié Twilio
Transcriptions automatiques
Transfert intelligent d'appels

Activer l'Option Vocale IA

TESTIMONIALS

They trust us

"Bambara support has transformed our relationship with rural customers. They finally feel understood!"

Amadou Traoré

DG, Orange Mali

"80% of our requests are resolved automatically. Our agents focus on complex cases."

Fatou Konaté

Resp. CX, BDM Bank

"Predictive analytics allowed us to anticipate a crisis and communicate proactively. Impressive!"

Moussa Keita

CEO, EDM-SA

FAQ & HELP

Frequently Asked Questions

Everything you need to know about the mySupport platform

Customer Service Intelligent & Multilingual

Everything you need

Multilingual Voice Support

WhatsApp Business

Conversational AI

Predictive Analytics

CX Index™

Enterprise Security

Get started in 3 steps

Create your account

Configure the widget

Receive requests

Des plans simples et transparents

Sur devis uniquement

Agent Vocale IA Multilingue

They trust us

Frequently Asked Questions

Ready to transform your customer service?

Customer Service
Intelligent
& Multilingual